FAQs

Find out all you need to know about Diamonds, our customer service policies and anything else you need to know about making a purchase with Steven Stone. If there is something you can’t find, please get in touch with one of our team members via our contact page.

Diamond Products

  • What Is The 1,2,3 Step System For Buying An Engagement Ring?
  • How Can I Be Sure Of The Quality Of My Diamond?
  • Do Your Products Come With A Hallmark?

Find Out More

  • How Are The Items Packaged And Presented?
  • What Is The Carat Quality Of The Gold?
  • Is There A Showroom Where I Can View Your Products?
  • What Are Conflict Diamonds?
  • Do You Provide A Valuation Certificate With Your Products?

Customer Service

  • Do You Offer Aftercare And Maintenance On Products?
  • How Much Does It Cost To Re-size A Ring?

Find Out More

  • Can I Return My Ring If I'm Not Happy?
  • Can I Exchange A Ring?
  • Can I Upgrade My Ring In The Future?
  • Why Buy A Diamond On The Internet?
  • Who Do I Speak To If I Need Help Or Assistance?
  • Can I Order Over The Phone?
  • What Payment Types Do You Accept?
  • Do You Have A Brochure?
  • Can Items Be Sent To A Different Delivery Address?
  • How Long Will My Order Take To Arrive?
  • Which Courier Company Do You Use?
  • What Is A Valuation Certificate?

Ring Size Information

  • The Ring I Want To Buy Is A Surprise, How Do I Choose The Correct Size?
  • Do You Charge To Resize A Ring?
  • What Is The Best Way To Measure My Ring Size?